Product
Analysis of messages
AI Busters is an engine for advanced messages’ analysis and automation customer service departments. Is based on cutting- edge AI solutions and machine learning.
Science
AI Busters learns constantly, drawing conclusions which are based on incoming messages and consultants’ behaviours. Built in dictionaries allow to prompt personalised messages.
Consultants’ support
AI Busters learns constantly, drawing conclusions which are based on incoming messages and consultants’ behaviours. Built in dictionaries allow to prompt personalised messages.
Artificial intelligence
Artificial intelligence and machine learning allow our engine for coherent development along with your business situation. There’s no need for adjustments and updates.
Usability of AI Busters engine
Assignment of AI
automatic examination of messages and assignment to particular category. Additional selection of simple queries (which can be solved fast) and the multi- thread ones.
Suggested answers
consultant’s support via personalised suggestions of answers matched to customers queries.
Automatic answers
automation of feedback to repeated customers’ queries
Automatic redirection
automatic correspondence redirection to proper departments, based on earlier recognised category
Data extraction
automatic searching of selected data - names, surnames and other identification data and forwarding it to ancillary systems.
Reporting
generation of reports what allows for efficient analysis of qualitative data and processed messages from different perspectives.
Messages’ analysis
morphological analysis of messages in Polish, together with the correction of potential mistakes (spelling, synonyms).
Information’ verification
Analysis of data needed in messages and automatic feedback with supplement request, if needed.
Foreign languages’ recognition
messages’ recognition and categorisation in different languages.
Appendices’ identification
recognition of multiple formats of appendices and verification of application
Authorisation
Assignment of correspondence to proper client on the basis of scanning identification data. Preparation of feedback with detailed client’s data.
Sentiment’s analysis
emotions’ recognition, emotional features of message, based on the content of correspondence.
AI Busters learns
24 hours a day
70% - 90%
examined solutions efficacy
< 30 s.
total time of analysis of a single message
5 x
consultant’s productivity increase
10 x
feedback time acceleration
Utilise artificial intelligence
Web-based
forms
Your customer wrongly selected problem’s category? AI Busters will analyse message and will help to match the category properly.
E-mail
messages
Automate answers to customers’ mails. With AI Busters your mailbox will never be crammed and your consultants won’t miss any message.
Chats
and communicators
AI Busters artificial intelligence suggests feedback, shortening interaction time and improving customers’ satisfaction.
Acceleration customer’s service and shortening the line.
AI Busters analyses and prompts, shortening consultant’s feedback preparation and increasing customer service’s productivity. AI Busters adopts repeated service processes, that’s why consultant can focus on advising and non-standard cases.
Traditional process
5-9 minutes
AI Busters support
30 seconds
See our demo
According to the newest research, 30% of companies will invest in AI solutions. Are you in this group?
During the presentation (online or stationary) we will show you practical capabilities of AI Busters engine and together we will discover improvements, savings and development possibilities of your business based on our newest technologies.
During the presentation:
- We will point out possibilities and benefits stemming from utilisation of AI Busters technology, based on analysis of needs and everyday problems of your business.
- We will present savings’ simulation, which you can achieve by implementing machine learning in your company.
- We will show how AI Busters work in practice.
- We will tell you about technological capabilities, integration and implementation of our solutions.