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5 key benefits m-commerce can bring to your business

We talked about the digital transformation for years. Nevertheless, there is no denying that it’s true arrival has taken some companies by surprise.  The fact that m-commerce is the future of e-commerce is also well known to most entrepreneurs. But are they taking steps to make it as easy […]

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5 tips to improve customer service in e-commerce

E-commerce is one of the fastest-growing market sectors. And this was true long before the pandemic, as a result of which its development has further accelerated. However, there is also another side to the coin. New online stores are created practically every day and the competition in […]

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What do you need to know about m-commerce?

Widespread access to mobile devices has changed the way we enjoy the benefits of the Internet. Today, mobile versions of websites are a standard. Everything seems to indicate that soon mobile commerce (m-commerce), i.e. making purchases via smartphones, will become a part of our daily life. Will it replace e-commerce? […]

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What are the biggest challenges for mobile commerce?

Recently, more and more has been said about m-commerce. However, this is not only a temporary trend. Analysts predict that in the coming years, mobile commerce will gradually replace the traditional one. Did you know that there are 3.9 billion smartphone users worldwide (according to Statista data) […]

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Customer service tools that you need

Customer requirements towards customer service are constantly growing. Today they contact companies through many different channels – and expect the same level of experience in all of them. As you know, meeting these expectations without the use of proven tools is simply impossible. Find out […]

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How to prevent burnout in customer service departments?

Burnout has dire consequences for both employees and employers. Unfortunately, it is not uncommon. According to data collected by Gumtree, as many as 31% of white-collar workers consider themselves burned out.  Professional burnout is often experienced by people who have direct contact with the client – as this […]

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6 most important trends in customer service

As many as 77% of consumers say that their loyalty increases if a company offers impeccable customer service. However, expectations towards it are constantly changing. It was influenced by the COVID-19 pandemic, which accelerated many changes and made everyone aware of the possibilities presented by modern technologies. Such […]

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Why is m-commerce the future of e-commerce?

Thousands of articles have been written about the growth in e-commerce recently. Indeed, the industry is growing more dynamically than ever. According to PWC data, the value of the Polish e-commerce market in 2026 will exceed PLN 162 billion, which means an average annual growth of […]

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9 key rules to follow when writing with clients

As many as 68% of consumers believe that polite consultants are a key issue when it comes to effective customer service. You need to realize that this is the basic factor that customers pay attention to when corresponding with your company. However, this is not the only thing that […]

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How to manage a remote customer support team?

At the beginning of 2020 home office was on everyones’ lips. Pandemic has forced many companies to switch to remote work.  Today the situation has normalized. Some companies continue to work remotely, while others work in a hybrid model. Employees got used to carrying out their duties from home and, […]

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