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Artificial intelligence and positive customer experience – how do you deliver it?

Many companies over the past few years have embraced artificial intelligence and are enjoying the benefits of its implementation.  The data leaves here no doubts. In the U.S., as many as 77% of companies have already implemented chatbots to support sales, and 60% plan to use the benefits of conversational automation […]

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5 key factors of effective customer service management

Customer service strategies should be constantly evolving. After all, new tools are appearing on the market every day – and customer expectations are not standing still, either.  What can you do to keep up with these changes? What factors are worth paying special attention to? You can find out […]

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How can you benefit from artificial intelligence in e-commerce?

Artificial intelligence is present in more and more areas of life. This is mainly because it makes many processes much easier and allows companies to operate more efficiently. We are sure you will agree that in e-commerce, customer service employees cannot complain about a lack of responsibilities. Answering phones, replying […]

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5 key benefits m-commerce can bring to your business

We talked about the digital transformation for years. Nevertheless, there is no denying that it’s true arrival has taken some companies by surprise.  The fact that m-commerce is the future of e-commerce is also well known to most entrepreneurs. But are they taking steps to make it as easy as possible for […]

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5 tips to improve customer service in e-commerce

E-commerce is one of the fastest-growing market sectors. And this was true long before the pandemic, as a result of which its development has further accelerated. However, there is also another side to the coin. New online stores are created practically every day and the competition in the industry […]

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What do you need to know about m-commerce?

Widespread access to mobile devices has changed the way we enjoy the benefits of the Internet. Today, mobile versions of websites are a standard. Everything seems to indicate that soon mobile commerce (m-commerce), i.e. making purchases via smartphones, will become a part of our daily life. Will it replace e-commerce? […]

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What are the biggest challenges for mobile commerce?

Recently, more and more has been said about m-commerce. However, this is not only a temporary trend. Analysts predict that in the coming years, mobile commerce will gradually replace the traditional one. Did you know that there are 3.9 billion smartphone users worldwide (according to Statista data) and […]

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Customer service tools that you need

Customer requirements towards customer service are constantly growing. Today they contact companies through many different channels – and expect the same level of experience in all of them. As you know, meeting these expectations without the use of proven tools is simply impossible. Find out which programs […]

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How to prevent burnout in customer service departments?

Burnout has dire consequences for both employees and employers. Unfortunately, it is not uncommon. According to data collected by Gumtree, as many as 31% of white-collar workers consider themselves burned out.  Professional burnout is often experienced by people who have direct contact with the client – as this type of work […]

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6 most important trends in customer service

As many as 77% of consumers say that their loyalty increases if a company offers impeccable customer service. However, expectations towards it are constantly changing. It was influenced by the COVID-19 pandemic, which accelerated many changes and made everyone aware of the possibilities presented by modern technologies. Such issues as: […]

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