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6 most common customer service mistakes

Clients expectations towards customer service are skyrocketing. What’s more, they realize perfectly well that if a company fails to meet their demands, they will find satisfactory solutions elsewhere. How to rise to the challenge? Start to improve customer service in your organization by identifying areas that could work better. Below you […]

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NLP – what is it and how can it grow your business?

NLP (Natural Language Processing) is one of the applications of machine learning. Every year, companies around the world invest more and more in solutions based on this form of artificial intelligence.  Are you wondering why? The answer is simple – NLP has a great business potential. […]

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How to provide 24/7 customer support without increasing costs?

Customer expectations are constantly growing. The data collected by HubSpot leaves no doubt – 90% of customers say receiving an immediate response is important or very important to them. Do you know how much time you have to provide such a response? 10 minutes or even less.  Conclusion? Providing 24-hour […]

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How does automated customer service benefit your organization?

Customer expectations regarding the level of customer service are growing every year. Meeting them is a real challenge. However, there is something you should know. Data collected by Microsoft shows that 96% of customers say that customer service affects their brand loyalty. And as it is commonly […]

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How to keep customer service metrics constantly growing?

The purpose of implementing any improvements in customer service departments is to increase their efficiency. However, this efficiency is not a subjective or abstract concept – if it can be worked on, it can also be measured. What metrics related to the work of customer service departments are […]

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Improving customer service in insurance companies – how can you do it?

Customer service agents in the insurance industry definitely cannot complain about a lack of work. However, the nature of their duties is rather unique. Clients buy insurance for situations that should never happen. Therefore, interaction with consultants often takes place under unpleasant circumstances. It is the […]

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5 tips to increase the customer service staff productivity

Customer support consultants respond to hundreds of e-mails every day, talking on the phone at the same time, and sometimes even using live chat. Sounds like exaggeration? Since you are reading this article, you are probably well aware that consultants in your company are definitely not […]

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How to deal with online messages overload in your company?

Unanswered messages? Lost or missed emails? Clients resign because of too long response time? Sadly, it’s how reality looks like in many companies.  There is no denying that more and more customers connect with companies through online channels. If your company constantly receives more correspondence, […]

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Digital transformation is all about automated customer service. How to do it?

Until recently, digital transformation was perceived as something that should happen somewhere in the future. However, because of the pandemic, things have changed. Today it is a necessity for many companies. To make it as effective as possible, you need to take advantage of all the opportunities it […]

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What causes a bad customer experience?

Acquiring a new customer can cost five times more than retaining an existing one. And what do you think has the biggest impact on customer retention? Customer experience, of course.  What exactly does this mean? What actions should you avoid if you don’t want to lose customers? Find […]

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