Blog

9 key rules to follow when writing with clients

As many as 68% of consumers believe that polite consultants are a key issue when it comes to effective customer service. You need to realize that this is the basic factor that customers pay attention to when corresponding with your company. However, this is not the only thing that […]

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How to manage a remote customer support team?

At the beginning of 2020 home office was on everyones’ lips. Pandemic has forced many companies to switch to remote work.  Today the situation has normalized. Some companies continue to work remotely, while others work in a hybrid model. Employees got used to carrying out their duties from home and, […]

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How to prevent customer service employee turnover?

Suppose a customer service specialist earns 5,000 $ in your company. If he decides to quit  after 3 months, you will lose about 40,000. It will include not only the cost of salary, but also the recruitment costs, training and salary of employees involved in his/her onboarding. […]

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How do people perceive chatbots?

Today, chatbots are one of the main customer support channels in many companies that have decided to implement them in recent years. According to data collected by Drift, chatbots saw a 92% use increase since 2019. However, it is impossible to argue that many people resist talking to chatbots. Perhaps you […]

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Will robots take your job?

Automation evokes extreme emotions. On the one hand, business owners benefit from it by saving money and offering more effective solutions to their clients. On the other hand, automation causes many employees to fear that the robots will take their jobs. Who’s right? You will find the answer […]

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5 reasons why your company needs automation

4 out of 10 companies in Poland have implemented or are planning to implement automation. Regardless of the sector in which they operate, all organizations have one thing in common – they have clients, who need professional customer support. This is an area that undoubtedly presents […]

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6 most common customer service mistakes

Clients expectations towards customer service are skyrocketing. What’s more, they realize perfectly well that if a company fails to meet their demands, they will find satisfactory solutions elsewhere. How to rise to the challenge? Start to improve customer service in your organization by identifying areas that could work better. Below you […]

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NLP – what is it and how can it grow your business?

NLP (Natural Language Processing) is one of the applications of machine learning. Every year, companies around the world invest more and more in solutions based on this form of artificial intelligence.  Are you wondering why? The answer is simple – NLP has a great business potential. […]

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How to provide 24/7 customer support without increasing costs?

Customer expectations are constantly growing. The data collected by HubSpot leaves no doubt – 90% of customers say receiving an immediate response is important or very important to them. Do you know how much time you have to provide such a response? 10 minutes or even less.  Conclusion? Providing 24-hour […]

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How does automated customer service benefit your organization?

Customer expectations regarding the level of customer service are growing every year. Meeting them is a real challenge. However, there is something you should know. Data collected by Microsoft shows that 96% of customers say that customer service affects their brand loyalty. And as it is commonly […]

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